Is Home Depot shafting shoppers?

Once a home owners favorite store, cutbacks lead to unpleasant shopping experiences and a decline in same store sales. Of course, they still are taking care of their CEO, just replaced with a big going away bonus, even the new one may be looking to either take it private or for a new job.

New CEO apologizes. Meanwhile Lowe's is taking advantage of Home Depot's woes with better customer service and better designed stores.